Refund policy

Last updated: 30 October 2026

Lux Watches, selling as Luxvietta at luxvietta.com, wants you to be happy with your watch. This policy explains how refunds and returns work.

7-day money-back guarantee

You may ask for a refund within 7 days of the day you receive the watch. The watch must be unworn, undamaged, and sent back in its original packaging with all accessories, tags, and documents.

14-day right of withdrawal

If you buy as a consumer in the European Economic Area or the United Kingdom, you may withdraw from the contract within 14 days of receiving the goods, without giving a reason. This right includes the 7-day guarantee above. To use it, tell us before the 14 days end by email or through the contact form.

How to start a return

• Write to contact@luxvietta.com or use the contact form, and include your order number.
• Wait for us to confirm the return before you ship the watch.
• Pack the watch so it cannot move in transit. You pay the return shipping unless we sent the wrong item or it arrived damaged.
• We refund the original payment method within 14 days after we receive and inspect the return. We may wait to refund until the watch arrives, or until you send proof that you shipped it.

Condition of returned watches

Try the watch on as you would in a shop. If the watch is worn, altered, or missing parts, we may reduce the refund to reflect the loss in value.

Damaged or incorrect orders

If the watch arrives damaged, or it is not the watch you ordered, contact us within 48 hours of delivery and include photos. We will replace it or refund the price and the original shipping charge. In that case we also cover reasonable return shipping.

What we cannot refund

• Gift cards.
• Watches damaged after delivery by misuse.
• Requests sent after the deadline in this policy, except where the law requires otherwise.

Questions: contact@luxvietta.com or the contact form.